Términos del servicio

Terms of Service

Effective Date: August 28, 2026

1. Introduction

Welcome to our online store.

This website and online store are operated by RelyOn Digital A/S.

In these Terms of Service, the words “we,” “us,” “our,” “the Company” and “RelyOn Digital A/S” refer to RelyOn Digital A/S.

We provide access to this website, our online store, product information, content, functions, tools and related customer services. These are collectively referred to as the “Services.”

The technical e-commerce infrastructure for our online store is provided by Shopify.

These Terms of Service govern your access to and use of the Services, including purchases made through our online store.

Our Privacy Policy, Return and Refund Policy, Shipping Policy, Payment Policy and other policies displayed on the website also form part of the terms applicable to your use of the Services.

Please read these Terms carefully before using the Services.

By visiting our website, creating an account, submitting an order or otherwise using the Services, you agree to comply with these Terms.

If you do not agree to these Terms, you should not use the Services.

Nothing in these Terms is intended to exclude, restrict or waive any mandatory consumer rights that cannot legally be excluded under applicable law.

2. Company Information

The Services are operated by:

RelyOn Digital A/S
CVR Number: 40710973
Registered Address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Email: RegosPennell887@gmail.com

The company registration information corresponds to the Danish Central Business Register document provided for RelyOn Digital A/S.

3. Eligibility

By using the Services, you represent that:

You are legally capable of entering into a binding agreement;
You provide accurate information when required;
You will use the Services lawfully;
You will comply with these Terms; and
You will comply with all applicable laws and regulations.

If you are under the legal age required to enter into a purchase contract in your jurisdiction, you may only use the Services with the involvement and authorization of a parent or legal guardian where required by law.

4. Website and Service Use

You may use the Services only for lawful purposes.

You agree not to use the Services in a manner that:

Violates applicable laws or regulations;
Infringes another person's rights;
Interferes with the operation of the website;
Attempts to gain unauthorized access to systems or accounts;
Introduces malicious software;
Attempts to circumvent security measures;
Uses automated systems in an unauthorized manner;
Collects information from the website without authorization; or
Otherwise interferes with the Services or other customers' use of the Services.

We reserve the right to restrict or terminate access where reasonably necessary to protect the Services, our customers or our business.

5. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed through the Services are accurate and current.

However, information may occasionally contain:

Typographical errors;
Incorrect or outdated information;
Availability errors;
Pricing errors;
Product specification errors;
Image or display differences; or
Other inaccuracies.

Product images are provided for illustration and may vary slightly from the actual product due to:

Screen settings;
Lighting;
Photography conditions;
Manufacturing variations; or
Other factors.

We may correct errors, update information or change product availability at any time.

Nothing in this section limits any mandatory consumer rights.

6. Product Availability

Products displayed on our website may be subject to availability.

We reserve the right to:

Limit quantities;
Change product availability;
Discontinue products;
Correct availability errors; or
Refuse or cancel an order where permitted by applicable law.

If an ordered product becomes unavailable after your order has been submitted, we will contact you where reasonably possible and may offer:

An appropriate alternative;
A revised order; or
Cancellation and refund of the affected product or order.

7. Prices

Product prices are displayed on the website at the time of purchase.

Prices may change without prior notice before an order is accepted.

The applicable price for your order is generally the price displayed when the order is submitted, subject to obvious pricing errors and applicable law.

Where taxes, VAT, duties or other charges apply, these will be handled as indicated during the checkout process and in accordance with applicable law.

Additional delivery costs, where applicable, will be displayed before the order is completed.

8. Orders and Order Acceptance

When you place an order through our online store, you are submitting an offer to purchase the selected products.

After submitting an order, you may receive an automated order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been finally accepted.

We may refuse or cancel an order where reasonably necessary, including where:

A product is unavailable;
There is an obvious pricing or product information error;
Payment cannot be verified or authorized;
We suspect fraud or unauthorized activity;
The delivery address is invalid;
Technical problems affected the order;
The order appears to have been placed in violation of these Terms; or
Cancellation is otherwise permitted by applicable law.

If we cancel an order after payment has been received, the relevant payment will be refunded in accordance with applicable law.

9. Customer Information

You are responsible for ensuring that information provided to us is accurate and complete.

This includes:

Name;
Email address;
Telephone number;
Billing information;
Shipping address;
Payment information; and
Other information required to complete your order.

If inaccurate or incomplete information prevents delivery or processing, we may contact you to obtain corrected information.

Additional delivery or reshipping costs caused by an incorrect or incomplete address may be charged where permitted by applicable law.

10. Customer Accounts

If you create an account, you are responsible for:

Maintaining accurate account information;
Keeping your login credentials confidential;
Taking reasonable measures to secure your account; and
Notifying us if you suspect unauthorized access.

You must not:

Share your account credentials with unauthorized persons;
Use another person's account without permission;
Create an account using false information; or
Use an account for unlawful purposes.

We may suspend or terminate an account where reasonably necessary for security, fraud prevention, legal compliance or material breach of these Terms.

11. Payments

Payments may be processed by Shopify, banks, card networks, payment gateways or other independent payment service providers.

The payment methods available may vary depending on:

Country;
Currency;
Order value;
Payment provider;
Product;
Availability; or
Other relevant factors.

We may delay or cancel an order if payment cannot be verified or authorized.

Payment providers may apply their own terms and privacy policies.

We do not require customers to provide passwords or confidential authentication credentials to us.

12. Taxes and Duties

Applicable taxes, VAT, customs duties or other charges will be handled according to the information provided during checkout and the applicable laws governing the transaction.

Where customs duties, import taxes or similar charges are not included in the purchase price, the customer may be responsible for such charges where applicable.

Customers are responsible for providing accurate information necessary for customs clearance and delivery.

13. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery periods displayed on the website are estimates unless expressly stated otherwise.

Delivery may be delayed due to circumstances including:

Carrier disruptions;
Customs inspections;
Incorrect delivery information;
Severe weather;
Public holidays;
Transportation problems;
Regulatory restrictions;
Strikes;
Natural disasters; or
Other events outside our reasonable control.

We are not responsible for delays caused solely by circumstances outside our reasonable control, except where mandatory law provides otherwise.

You are responsible for providing an accurate and complete delivery address.

Where delivery fails because information supplied by you is incorrect or incomplete, you may be responsible for reasonable additional delivery or reshipping costs where permitted by law.

The reference terms contain the same provisions regarding estimated delivery times, carrier disruptions, customs, incorrect addresses and events outside reasonable control.

14. Returns and Right of Withdrawal

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Consumers purchasing eligible goods online may have a statutory right to withdraw from the purchase within 14 days under applicable European Union, European Economic Area or other applicable consumer protection law.

Where the statutory withdrawal right applies:

You may withdraw without giving a reason;
You must notify us before the applicable withdrawal period expires;
The goods must be returned within the applicable legal period; and
You may be responsible for the direct cost of returning the goods where this responsibility has been properly disclosed and applicable law permits it.

If a product is defective, damaged, incorrectly supplied or otherwise non-conforming, applicable statutory consumer rights apply.

Our commercial 30-day return policy provides additional return options and does not replace or reduce statutory consumer rights.

The reference Terms expressly establish the 14-day statutory withdrawal right, customer return-cost responsibility where properly disclosed, and an additional 30-day commercial return policy.

15. Refunds

Approved refunds will normally be issued using the original payment method unless another method is agreed or required by law.

Refund processing times may depend on:

Type of return;
Payment method;
Date returned goods are received;
Date proof of return is provided;
Payment provider; and
Banking processing times.

Where a statutory withdrawal right applies, refunds will be processed within the period required by applicable law.

Where permitted by law, we may withhold a refund until the returned goods have been received or until sufficient evidence has been provided that the goods have been returned.

For further details, please refer to our Return and Refund Policy.

16. Intellectual Property

All content made available through the Services may be protected by intellectual property laws.

This may include:

Business names;
Brand names;
Logos;
Product names;
Product descriptions;
Photographs;
Graphics;
Videos;
Audio;
Text;
Designs;
Website layouts;
Software;
Icons; and
Customer reviews or other submitted content.

Such content may belong to RelyOn Digital A/S, Shopify, our licensors, service providers or other rights holders.

Unless otherwise permitted by law or expressly authorized by us, you may not:

Copy protected content;
Reproduce website content;
Modify or adapt content;
Republish or distribute content;
Create derivative works;
Commercially exploit website content;
Remove intellectual property notices;
Use our trademarks without authorization; or
Use our content in a misleading manner.

Nothing in these Terms transfers ownership of intellectual property rights to you.

The reference terms similarly protect website text, images, logos, product descriptions, software, designs and other content and prohibit unauthorized copying or commercial exploitation.

17. Customer Reviews and Submitted Content

You may submit reviews, comments, photographs, videos, suggestions or other content through the Services.

You remain responsible for content you submit.

By submitting content, you represent that:

You have the necessary rights to submit it;
It does not infringe another person's rights;
It is not unlawful;
It is not fraudulent or misleading;
It does not contain malicious software; and
It does not violate these Terms.

Where permitted by law, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display and distribute submitted content for purposes connected with operating, promoting or improving the Services.

We may remove or refuse content that we reasonably believe:

Violates these Terms;
Is unlawful;
Is misleading;
Is abusive;
Infringes third-party rights;
Contains malicious material; or
Is otherwise inappropriate for the Services.

18. Privacy

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains:

What personal information we collect;
Why we process it;
How information may be disclosed;
How information may be retained;
How international transfers are handled; and
What privacy rights may be available.

Because Shopify hosts our online store, Shopify and other service providers may also collect or process certain information necessary to provide the Services.

19. Errors and Corrections

Information displayed through the Services may occasionally contain:

Typographical errors;
Incorrect prices;
Outdated product information;
Incorrect delivery estimates;
Availability errors; or
Other inaccuracies.

We may correct inaccurate information and update the Services when an error is identified.

If an obvious error affects an order, we may contact you and offer to:

Proceed using the corrected information;
Provide an appropriate alternative; or
Cancel the affected order and issue a refund.

Nothing in this section limits any mandatory consumer rights.

20. Prohibited Conduct

You must not use the Services:

For unlawful, fraudulent or malicious purposes;
To violate laws or regulations;
To infringe intellectual property rights;
To infringe privacy rights;
To harass, threaten, abuse or defame another person;
To provide false or misleading information;
To impersonate another person or business;
To distribute spam or unauthorized advertising;
To transmit viruses or malicious software;
To gain unauthorized access to an account or system;
To interfere with website security or performance;
To collect personal information unlawfully;
To scrape protected website content;
To bypass security or access controls; or
To commercially exploit the Services without authorization.

We may investigate suspected misuse and restrict or terminate access where reasonably necessary.

Where appropriate, unlawful activity may be reported to the relevant authorities.

21. Automated Tools and Agents

Automated software, robots, crawlers, artificial intelligence tools or other autonomous or semi-autonomous agents must not access or interact with the Services in a way that:

Conceals the automated nature of the interaction;
Circumvents CAPTCHA or security controls;
Ignores technical access restrictions;
Imitates human behavior to avoid detection;
Scrapes protected information;
Accesses accounts without authorization;
Interferes with website performance; or
Violates these Terms.

We may use technical measures to restrict or prevent automated access that creates security, privacy, operational or intellectual property risks.

22. Suspension and Termination

We may suspend or terminate access to some or all of the Services where reasonably necessary because:

These Terms have been materially breached;
Fraud or unlawful activity is suspected;
Payment remains lawfully unpaid;
Website or account security is threatened;
An account poses a material risk to customers or third parties; or
We are required to do so by law.

Where reasonably possible and legally appropriate, we may provide notice before suspension or termination.

Termination does not affect rights or obligations that arose before termination.

Provisions relating to intellectual property, privacy, liability, disputes and other matters intended to continue will remain effective after termination.

The reference terms contain the same basic grounds for suspension or termination.

23. Availability and Warranties

We make reasonable efforts to keep the Services available, secure and accurate.

However, we do not guarantee that the website will always be:

Uninterrupted;
Free from technical faults;
Compatible with every browser or device;
Completely secure; or
Free from temporary errors.

Except where expressly stated or required by applicable law, the Services are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties or consumer rights that cannot legally be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be responsible for losses arising solely from:

Events outside our reasonable control;
Temporary website interruptions;
Internet or telecommunications failures;
Third-party service interruptions;
Incorrect information provided by a customer;
Unauthorized use of an account caused by the customer's failure to protect their credentials; or
Other circumstances that could not reasonably have been prevented by us.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms limits mandatory consumer rights, statutory product guarantees or liability that cannot legally be excluded or limited.

25. Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters;
Fire;
Flood;
War;
Terrorism;
Government restrictions;
Strikes;
Transportation disruptions;
Supply-chain interruptions;
Major technical failures;
Telecommunications failures;
Cybersecurity incidents; or
Other events beyond our reasonable control.

We will take reasonable steps to resume performance as soon as reasonably possible.

This section does not limit any mandatory rights you may have under applicable law.

26. Third-Party Services

The Services may rely on third-party providers, including:

Shopify;
Payment providers;
Banks;
Courier companies;
Logistics providers;
Analytics providers;
Hosting providers;
Communication providers; and
Other technology providers.

Third-party services may be subject to separate terms and privacy policies.

We are not responsible for independent third-party services to the extent that applicable law permits such limitation.

27. Links to Third-Party Websites

Our Services may contain links to websites or services operated by third parties.

We do not control third-party websites and are not responsible for:

Their content;
Their availability;
Their privacy practices;
Their security practices; or
Their terms.

You should review the applicable third-party terms and privacy policies before using external services.

28. Changes to These Terms

We may update these Terms from time to time to reflect:

Changes to our Services;
Changes in our business operations;
Changes to payment or delivery arrangements;
Changes to applicable laws;
New features or technologies; or
Other operational requirements.

The updated Terms will be published on our online store with a revised effective date.

Where required by law, significant changes may be communicated through additional notice.

Your continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

29. Governing Law and Consumer Rights

These Terms are intended to be interpreted in accordance with applicable law.

Where mandatory consumer protection laws apply to your purchase, those mandatory rights remain unaffected.

Nothing in these Terms is intended to:

Exclude mandatory consumer rights;
Prevent you from exercising statutory withdrawal rights;
Remove mandatory product guarantees;
Restrict legally protected remedies; or
Prevent you from bringing a claim where applicable law gives you that right.

Where applicable law gives consumers rights that cannot legally be waived by contract, those rights will continue to apply.

30. Dispute Resolution

If you have a complaint or dispute concerning an order or the Services, please contact us first so that we can attempt to resolve the matter directly.

You can contact us at:

RegosPennell887@gmail.com

Please provide:

Your name;
Order number, if applicable;
Description of the issue; and
The resolution you are requesting.

We will review the matter and respond within a reasonable period.

Nothing in this section prevents you from exercising any mandatory statutory rights or remedies available under applicable law.

31. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

The invalid or unenforceable provision will be interpreted or replaced to the extent necessary to achieve its lawful purpose.

32. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.

Any waiver must be consistent with applicable law and, where appropriate, be made expressly.

33. Entire Agreement

These Terms, together with our other applicable policies published on the Services, constitute the terms governing your use of our online store and Services, subject to mandatory applicable law.

These policies include, where applicable:

Privacy Policy;
Return and Refund Policy;
Shipping Policy;
Payment Policy; and
Other policies displayed on the website.

If there is a conflict between these Terms and a mandatory consumer protection law, the mandatory law will prevail.

34. Contact Information

If you have any questions regarding these Terms of Service, please contact us: