Last Updated: August 28, 2026

This Return and Refund Policy applies to purchases made through our online store operated by RelyOn Digital A/S.

We aim to provide a clear and fair return and refund process. Nothing in this policy is intended to limit or exclude any mandatory consumer rights applicable under the laws of your country.

1. 30-Day Return Policy

We offer a 30-day return policy.

Customers may request a return within 30 days from the date the order is received, subject to the conditions set out in this policy.

To qualify for a voluntary return, the product should generally:

• Be in the same condition as when it was delivered;
• Be unused, unworn and undamaged;
• Include all original accessories, components and documentation;
• Be returned in its original packaging where reasonably possible; and
• Be accompanied by a valid receipt, order confirmation or other proof of purchase.

Products that do not meet these conditions may not qualify for a voluntary return or refund, subject to applicable consumer protection law.

Our voluntary 30-day return policy is separate from and does not reduce any statutory consumer rights.

2. How to Request a Return

Before returning any product, please contact our customer service team:

Email: RegosPennell887@gmail.com

Please include:

• Your full name;
• Order number;
• Email address used for the order;
• Product you wish to return; and
• Reason for the return.

Return Address

Approved returns should be sent to:

RelyOn Digital A/S
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Please clearly include your order number inside the package so that we can identify and process your return.

We recommend using a secure and trackable shipping service and keeping your shipping receipt and tracking information until the return and refund process has been completed.

Please do not send a parcel on a cash-on-delivery or postage-due basis unless we have expressly agreed to this in writing.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us if:

• The product arrives damaged;
• The product is defective;
• The wrong product was delivered;
• Parts or accessories are missing; or
• The product does not conform to the purchase agreement.

Please email RegosPennell887@gmail.com and provide:

• Your order number;
• A description of the issue;
• Clear photographs of the product;
• Photographs of the outer packaging where relevant; and
• A video showing the issue where appropriate.

We will review the information and provide an appropriate solution, which may include:

• Replacement;
• Repair;
• Return;
• Refund; or
• Another remedy required by applicable law.

Where the problem is confirmed to be our responsibility, reasonable return shipping costs will be handled in accordance with applicable law.

4. Non-Returnable Products and Exceptions

Certain products may be excluded from return where permitted by applicable law.

These may include:

• Products made to the customer's specifications or clearly personalized products;
• Products that deteriorate or expire rapidly;
• Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been removed;
• Products that become inseparably mixed with other items after delivery;
• Sealed audio, video or software products after the seal has been removed; and
• Other products or services for which applicable law provides an exception to the right of withdrawal.

These exclusions do not affect mandatory consumer rights relating to defective, damaged, incorrect or non-conforming products.

5. Sale Items and Clearance Products

Unless otherwise required by applicable consumer law, sale items and clearance products may be subject to the same return conditions described in this policy.

Any mandatory statutory rights relating to defective, damaged, incorrect or non-conforming products remain unaffected.

6. Exchanges

If you would like to receive a different product, model, size or variation, please contact us before returning the original product.

Where a direct exchange is not available, we may ask you to return the original product and place a new order for the replacement product.

Direct exchanges may not always be available because product availability can change.

7. European Union and European Economic Area 14-Day Right of Withdrawal

Consumers in the European Union and European Economic Area who purchase eligible products through an online or other distance-selling method generally have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

To exercise the statutory right of withdrawal, you must send us a clear and unambiguous statement confirming your decision to withdraw before the applicable withdrawal period expires.

Withdrawal requests may be submitted by email:

RegosPennell887@gmail.com

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the date on which you communicated your withdrawal decision, unless applicable law provides otherwise.

Return Address for Withdrawals

RelyOn Digital A/S
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Consumers may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics and functioning.

Where permitted by law, the consumer may be responsible for any reduction in the value of the product resulting from handling beyond what would normally be permitted in a physical retail store.

The statutory right of withdrawal is separate from our voluntary 30-day return policy.

8. Return Shipping Costs

8.1 Returns Under the 14-Day Statutory Right of Withdrawal

When a consumer exercises an applicable 14-day statutory right of withdrawal, the consumer is responsible for the direct cost of returning the goods, provided that this responsibility was properly communicated before the purchase.

This may include:

• Return postage;
• Courier charges;
• Packaging costs; and
• Other direct costs associated with returning the goods.

We will only pay these return costs where:

• We expressly agreed in advance to pay them;
• We failed to inform the consumer before purchase that the consumer would be responsible for the direct return costs; or
• Applicable mandatory consumer protection law requires us to pay them.

Customers should use a secure and trackable shipping service and retain the shipping receipt and tracking information.

8.2 Defective, Damaged or Incorrect Products

Customers will not be required to pay reasonable return shipping costs where the return is caused by:

• A defective or non-conforming product;
• A product damaged before or during delivery;
• An incorrect product supplied by us;
• Missing components or accessories; or
• Another confirmed error attributable to us.

In these circumstances, please contact us before returning the product.

We will provide appropriate return instructions and, where applicable, a prepaid return label or reimbursement of reasonable return shipping costs.

8.3 Voluntary 30-Day Returns

For voluntary change-of-mind returns made under our commercial 30-day return policy, the customer is responsible for the direct return shipping costs unless otherwise agreed or required by applicable law.

9. Return Inspection

After receiving the returned product, we will inspect it to determine whether it meets the applicable return requirements.

We may notify you by email whether the return has been approved or rejected.

If additional information is required, we may contact you before completing the inspection.

Products that are used, damaged, incomplete or returned in a condition that significantly reduces their value may be refused or may result in a deduction from the refund where permitted by law.

Mandatory consumer rights concerning defective or non-conforming products remain unaffected.

10. Refunds

10.1 Refunds Under the EU/EEA Statutory Right of Withdrawal

Where a consumer validly exercises the statutory right of withdrawal, we will reimburse the payments received from the consumer in connection with the withdrawn purchase in accordance with applicable law.

This generally includes the cost of the least expensive standard delivery option offered by us for the order.

Additional delivery costs resulting from the customer's choice of an expedited, express or more expensive delivery method will not be refunded beyond the cost of the least expensive standard delivery option available.

The reimbursement will be processed without undue delay and within the applicable statutory period.

For purchases involving physical goods, where permitted by applicable law, we may withhold the refund until:

• We have received the returned goods; or
• The customer provides acceptable evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed or required by law, the refund will be issued using the same payment method used for the original transaction.

No separate refund processing fee will normally be charged.

10.2 Refunds Under the Voluntary 30-Day Return Policy

For returns made under our voluntary 30-day return policy that do not fall within a statutory withdrawal right, we will process the refund after the returned product has been received and inspected.

If the return is approved, the refund will normally be issued to the original payment method within 10 business days after approval.

Banks, credit card companies and payment service providers may require additional time before the refunded amount appears in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact:

RegosPennell887@gmail.com

11. Refund Method

Unless otherwise required by applicable law, approved refunds will normally be made using the same payment method used for the original purchase.

We will not normally charge a separate refund processing fee.

For payment methods where the original transaction cannot be refunded directly, we may request additional information reasonably necessary to arrange the refund.

Customers should never provide passwords or other confidential authentication credentials to us.

12. Partial Refunds and Deductions

Where permitted by applicable law, a refund may be reduced to reflect:

• A reduction in the value of the product caused by handling beyond what is reasonably necessary to inspect or test the product;
• Missing components or accessories;
• Damage caused after delivery by the customer; or
• Other circumstances permitted by applicable consumer law.

No deduction will be made where applicable law prohibits such a deduction.

13. Order Cancellation Before Shipment

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

RegosPennell887@gmail.com

We will make reasonable efforts to accommodate cancellation requests.

However, cancellation may not be possible once an order has entered processing or has already been dispatched.

Any statutory cancellation or withdrawal rights remain unaffected.

14. Lost or Undelivered Returns

Customers should retain proof of shipment and tracking information when returning a product.

If a return shipment appears to be lost, please contact us and provide:

• Order number;
• Return tracking number;
• Shipping receipt; and
• Any other relevant information.

We will review the situation and determine the appropriate next steps in accordance with applicable law and the circumstances of the return.

15. Contact Information

For questions regarding returns, refunds, defective products, cancellations or exchanges, please contact us:

RelyOn Digital A/S
CVR Number: 40710973
Registered Address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Email: RegosPennell887@gmail.com

16. Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, payment arrangements, logistics arrangements or applicable legal requirements.

The latest version will be published on our online store together with the applicable effective date.

Any amendment will not remove or reduce mandatory consumer rights applicable to purchases already made.

17. Applicable Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or replace any mandatory consumer protection rights that apply to you under applicable law.

Where mandatory consumer law provides rights or remedies that are more favorable to the consumer than those described in this policy, the mandatory legal provisions will apply.