Effective Date: August 28, 2026
This Shipping Policy explains how orders placed through our online store are processed, shipped and delivered.
The online store is operated by RelyOn Digital A/S.
Nothing in this Shipping Policy is intended to limit or exclude any mandatory consumer rights applicable under the laws of your country.
1. Company Information
RelyOn Digital A/S
CVR Number: 40710973
Registered Address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Email: RegosPennell887@gmail.com
2. Order Processing
After an order is successfully placed and payment has been authorized or confirmed, we will begin processing the order.
Orders are normally prepared for shipment within the processing period indicated on the product page or during checkout.
Processing may take longer when:
- An item requires additional preparation;
- Order information needs to be verified;
- Payment requires additional verification;
- The order contains multiple products;
- There is unusually high order volume;
- A product is temporarily unavailable; or
- Circumstances outside our reasonable control affect fulfilment.
If additional processing time is required, we may contact you using the contact information provided with your order.
3. Shipping Methods
Available shipping methods are displayed during checkout where applicable.
The available shipping method may depend on:
- Delivery destination;
- Product availability;
- Package size or weight;
- Order value;
- Carrier availability;
- Local delivery conditions; and
- Other logistical circumstances.
The shipping method and applicable shipping charge, if any, will be shown before you complete your purchase.
4. Estimated Delivery Time
Delivery times shown on our website or during checkout are estimated delivery times unless expressly stated otherwise.
The actual delivery time may vary depending on:
- Destination;
- Carrier processing;
- Customs procedures;
- Local delivery conditions;
- Public holidays;
- Weather;
- Transportation disruptions;
- Incorrect or incomplete delivery information; and
- Other circumstances outside our reasonable control.
An estimated delivery time is not a guarantee unless otherwise expressly stated.
The reference shipping terms similarly state that delivery estimates may be affected by carrier disruptions, customs, incorrect delivery information, weather, public holidays and other circumstances outside the company's reasonable control.
5. Shipping Costs
Applicable shipping costs will be displayed during checkout before you submit your order.
Shipping charges may vary depending on:
- Delivery country;
- Delivery address;
- Shipping method;
- Package size;
- Package weight;
- Order contents; and
- Other applicable shipping conditions.
If free shipping is available for a particular order, this will be indicated during checkout or on the relevant product or promotional page.
6. Order Confirmation
After your order has been submitted successfully, you may receive an order confirmation by email.
The order confirmation may include:
- Order number;
- Products purchased;
- Order amount;
- Delivery information;
- Billing information; and
- Other relevant order details.
Please review your order confirmation carefully.
If you notice an incorrect delivery address or other important error, contact us as soon as possible:
We will make reasonable efforts to correct the information before shipment, but we cannot guarantee that changes will be possible after an order has entered the shipping process.
7. Tracking Information
Where tracking is available, tracking information may be provided by email or through another appropriate communication method after the order has been shipped.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
Tracking updates are controlled by the relevant carrier and may not appear immediately.
If tracking information does not update for an extended period, please contact us at:
Please provide your order number so that we can investigate the shipment.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
This includes, where applicable:
- Full name;
- Street address;
- House or apartment number;
- Postal code;
- City;
- Country;
- Telephone number; and
- Any other information required for successful delivery.
We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where applicable law provides otherwise.
If a parcel is returned to us because the delivery address was incorrect or incomplete, we may contact you to arrange further delivery.
Additional shipping or reshipping costs caused by incorrect or incomplete customer information may be charged where permitted by applicable law.
9. Failed Delivery
A delivery may fail for reasons including:
- Nobody being available to receive the parcel;
- Incorrect or incomplete address;
- Refusal to accept the parcel;
- Failure to collect a parcel from a collection point;
- Carrier access problems;
- Local delivery restrictions; or
- Other circumstances affecting delivery.
Where a carrier provides a second delivery attempt or collection option, customers should follow the carrier's instructions.
If the parcel is returned to us, please contact:
We will review the circumstances and determine the appropriate next step in accordance with applicable law.
10. Customs, Duties and Import Charges
Depending on the destination and applicable law, an international shipment may be subject to:
- Customs inspection;
- Import duties;
- Taxes;
- Customs clearance charges; or
- Other government-imposed fees.
Where applicable, these charges may be payable by the recipient.
Customs processing may also cause delivery delays.
Customers are responsible for providing accurate information required for customs clearance.
We cannot guarantee that customs authorities will not inspect or delay a shipment.
11. Delivery Delays
We make reasonable efforts to ship and deliver orders within the estimated delivery period.
However, delays may occur due to circumstances including:
- Carrier delays;
- Customs inspections;
- Transportation disruptions;
- Severe weather;
- Public holidays;
- Incorrect delivery information;
- Strikes;
- Natural disasters;
- Government restrictions;
- Supply-chain disruptions;
- Technical problems; or
- Other circumstances beyond our reasonable control.
Where a delay occurs, we will make reasonable efforts to assist customers in obtaining updated delivery information.
The reference material specifically identifies carrier disruptions, customs inspections, severe weather, public holidays, transportation disruptions, strikes, natural disasters and government restrictions as possible causes of delivery delays.
12. Lost Packages
If you believe your package has been lost, please contact us as soon as reasonably possible.
Please provide:
- Order number;
- Full name;
- Delivery address;
- Tracking number, if available; and
- Any relevant information regarding the shipment.
We will investigate the shipment with the relevant carrier where appropriate.
If the carrier confirms that a shipment has been lost, we will provide an appropriate solution in accordance with applicable law and the circumstances of the order.
13. Damaged Packages
Please inspect the parcel and product as soon as reasonably possible after delivery.
If the package appears visibly damaged upon delivery, we recommend documenting the condition of the package before opening it where reasonably possible.
If the product has been damaged during transportation, please contact us:
Please provide:
- Order number;
- Description of the damage;
- Photographs of the damaged product;
- Photographs of the external packaging; and
- Other relevant evidence where available.
We will review the information and determine an appropriate solution.
Depending on the circumstances and applicable law, the solution may include:
- Replacement;
- Return;
- Repair;
- Refund; or
- Another appropriate remedy.
14. Wrong or Missing Items
If you receive:
- The wrong product;
- An incorrect quantity;
- A missing product;
- Missing components; or
- An item different from what you ordered,
please contact us at:
Please include your:
- Order number;
- Name;
- Description of the issue; and
- Photographs where relevant.
We will investigate the issue and provide an appropriate solution.
Where the error is attributable to us, we will handle the necessary corrective shipping arrangements in accordance with applicable law.
15. Delivery to Remote Areas
Certain remote or difficult-to-access locations may require additional delivery time.
Delivery conditions may vary depending on:
- Local carrier coverage;
- Geographic location;
- Weather;
- Infrastructure;
- Customs procedures; and
- Local delivery restrictions.
Where additional delivery requirements or charges apply, these may be communicated during checkout or by the relevant carrier.
16. Order Changes and Cancellation Before Shipment
If you need to change your delivery address or cancel an order, contact us as soon as possible:
We will make reasonable efforts to accommodate your request before the order has been dispatched.
Once an order has entered fulfilment or has been shipped, we may no longer be able to modify or cancel it.
In such circumstances, you may need to use the applicable return or withdrawal procedure described in our Return and Refund Policy.
Mandatory statutory cancellation and withdrawal rights remain unaffected.
17. Refused Deliveries
If you refuse delivery of a package without contacting us first, the parcel may be returned to the sender.
If the package is returned, please contact us at:
Any refund or additional shipping costs will be handled in accordance with our Return and Refund Policy and applicable law.
Refusing delivery does not necessarily constitute a valid exercise of a statutory right of withdrawal. Where applicable, customers should formally notify us of their withdrawal in accordance with our Return and Refund Policy.
18. Multiple Products in One Order
If an order contains multiple products, the products may not necessarily be shipped together.
We may use separate shipments where:
- Products are stored in different locations;
- Products become available at different times;
- Package size or weight requires separate shipments; or
- Operational circumstances require separate fulfilment.
If an order is shipped separately, applicable tracking information may be provided separately.
19. Delivery Confirmation
A carrier may record delivery using information such as:
- Delivery date;
- Delivery time;
- Recipient confirmation;
- Signature;
- Photograph;
- Delivery location; or
- Other delivery confirmation information.
If tracking indicates that a package was delivered but you cannot locate it, please contact us as soon as possible.
We may ask you to check:
- Your delivery address;
- Neighbours;
- Household members;
- Building reception;
- Designated safe locations; and
- The carrier's delivery information.
We may also contact the carrier to investigate the delivery status.
20. Carrier Delays and Events Beyond Our Control
We are not responsible for delays caused solely by events outside our reasonable control, except where mandatory law provides otherwise.
Such events may include:
- Natural disasters;
- Severe weather;
- War;
- Government restrictions;
- Strikes;
- Transportation disruptions;
- Customs delays;
- Major technical failures;
- Telecommunications failures;
- Supply-chain disruptions; and
- Other events that could not reasonably have been prevented or controlled by us.
We will make reasonable efforts to minimize the impact of such events and resume normal shipping as soon as reasonably possible.
21. Relationship With Our Return and Refund Policy
This Shipping Policy should be read together with our Return and Refund Policy.
If an order is returned because:
- The product is defective;
- The product was damaged before or during delivery;
- The wrong product was supplied; or
- Another issue is attributable to us,
the applicable return shipping arrangements will be handled according to our Return and Refund Policy and applicable law.
For ordinary change-of-mind returns, the customer may be responsible for the direct return shipping costs where permitted by applicable law.
22. Customer Support
If you have questions about:
- Shipping;
- Delivery;
- Tracking;
- Lost packages;
- Damaged packages;
- Incorrect deliveries;
- Delivery addresses; or
- Other logistics issues,
please contact us:
Email: RegosPennell887@gmail.com
Please include your order number whenever possible so that we can assist you more efficiently.
23. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect:
- Changes in our shipping arrangements;
- Changes in carrier availability;
- Changes in our fulfilment process;
- Changes in applicable laws;
- Changes in delivery destinations; or
- Other operational requirements.
The latest version will be published on our online store together with the applicable effective date.
Any update will not remove or reduce mandatory consumer rights.
24. Contact Information
For questions regarding this Shipping Policy or your shipment, please contact:
RelyOn Digital A/S
CVR Number: 40710973
Registered Address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Email: RegosPennell887@gmail.com