Privacy Policy

Effective Date: August 28, 2026

This Privacy Policy explains how RelyOn Digital A/S collects, uses, stores, shares and protects personal information when you visit our online store, purchase products, create an account, contact customer service, or otherwise interact with our Services.

For the purposes of this Privacy Policy, our website, online store, products, content, functions, customer support and related services are collectively referred to as the “Services.”

Please review this Privacy Policy carefully to understand how we handle your personal information.

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1. Company Information

The company responsible for the operation of the Services and the processing of personal information is:

RelyOn Digital A/S
CVR Number: 40710973
Registered Address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Email: RegosPennell887@gmail.com

RelyOn Digital A/S acts as the data controller for personal information processed in connection with the operation of our online store, except where another service provider acts as an independent controller under applicable law.

Our online store is operated using Shopify, which provides the technical e-commerce infrastructure for the Services.

The company name, CVR number and registered address above correspond to the company information contained in the provided Danish Central Business Register document.

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2. Scope of This Privacy Policy

This Privacy Policy applies when you:

• Visit or browse our online store;
• Create or manage a customer account;
• Place an order;
• Purchase, return, exchange or cancel a product;
• Subscribe to promotional communications;
• Contact customer service;
• Submit a product review or other content;
• Interact with our advertisements;
• Use our website or related services; or
• Otherwise communicate or interact with us.

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3. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information.

3.1 Contact Information

This may include:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Postal code;
• City;
• Country; and
• Other contact details you voluntarily provide.

3.2 Order and Transaction Information

When you place an order, we may collect or receive:

• Order number;
• Products purchased;
• Product quantities;
• Prices;
• Billing information;
• Shipping information;
• Payment status;
• Transaction references;
• Delivery information;
• Return information;
• Refund information; and
• Communications relating to your order.

3.3 Account Information

If you create a customer account, we may process:

• Name;
• Email address;
• Account information;
• Saved addresses;
• Order history;
• Account preferences; and
• Other information associated with your account.

3.4 Customer Service Information

When you contact us, we may process information contained in:

• Emails;
• Customer service requests;
• Product inquiries;
• Return requests;
• Refund requests;
• Complaints;
• Photographs;
• Videos;
• Attachments; and
• Other communications you voluntarily provide.

3.5 Technical and Usage Information

When you access our website, certain technical information may be collected automatically, including:

• IP address;
• Browser type;
• Browser language;
• Device type;
• Device identifiers;
• Operating system;
• Pages viewed;
• Date and time of access;
• Referring website;
• Session duration;
• Click and navigation information;
• Cookie identifiers;
• Approximate location derived from an IP address;
• Network information; and
• Website error and performance information.

The reference material specifically identifies these categories of technical and usage information as information that may be collected automatically.

3.6 Marketing and Preference Information

Where applicable, we may collect:

• Product interests;
• Marketing preferences;
• Advertising interactions;
• Survey responses;
• Promotional campaign participation;
• Customer satisfaction information; and
• Previously viewed or purchased products.

3.7 Information You Submit

Information voluntarily submitted through the Services may include:

• Product reviews;
• Comments;
• Photographs;
• Videos;
• Messages;
• Product inquiries;
• Return requests;
• Complaint information; and
• Other customer-generated content.

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4. How We Collect Personal Information

We may collect information through several different channels.

4.1 Information Provided Directly by You

You may provide personal information when you:

• Complete a website form;
• Create an account;
• Place an order;
• Enter billing or delivery information;
• Contact us;
• Request a return or refund;
• Participate in a survey or promotion; or
• Send other correspondence.

4.2 Information Collected Automatically

Certain technical information may be collected automatically through technologies including:

• Cookies;
• Server logs;
• Analytics tools;
• Website security technologies;
• Device identifiers; and
• Similar technologies.

4.3 Information Received from Service Providers

We may receive relevant information from service providers that help us operate the Services, including:

• Payment processors;
• Banks and payment providers;
• Courier companies;
• Logistics providers;
• Warehousing and fulfilment providers;
• Website hosting providers;
• Cloud service providers;
• Fraud prevention providers;
• Analytics providers;
• Advertising providers; and
• Customer support platforms.

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5. How We Use Personal Information

We may process personal information for purposes including:

• Operating and maintaining our online store;
• Creating and managing customer accounts;
• Verifying customer information where necessary;
• Receiving and processing orders;
• Processing payments;
• Arranging shipment and delivery;
• Providing tracking information;
• Communicating about orders;
• Responding to customer inquiries;
• Managing complaints;
• Processing returns, exchanges and refunds;
• Detecting fraudulent transactions;
• Preventing unauthorized account activity;
• Protecting website and payment security;
• Maintaining transaction and accounting records;
• Improving products and customer service;
• Evaluating website performance;
• Understanding how customers use the Services;
• Personalizing the online shopping experience;
• Conducting customer satisfaction surveys;
• Developing products or services;
• Sending necessary service-related communications;
• Sending marketing communications where legally permitted;
• Displaying relevant advertising where permitted;
• Managing promotions;
• Complying with legal, accounting and tax obligations;
• Establishing, exercising or defending legal claims; and
• Protecting the rights, property and safety of our business, customers and third parties.

These purposes follow the reference policy's stated uses of personal information, including order processing, delivery, returns/refunds, fraud prevention, website security, analytics, marketing, legal compliance and protection of rights.

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6. Legal Bases for Processing

Where applicable data protection law requires a lawful basis for processing, we may rely on one or more of the following grounds.

6.1 Performance of a Contract

We may process personal information where necessary to:

• Accept and process an order;
• Receive or verify payment;
• Arrange delivery;
• Provide customer service;
• Process a return or refund; and
• Fulfil other obligations arising from a customer contract.

6.2 Compliance With Legal Obligations

We may process personal information where necessary to comply with:

• Accounting obligations;
• Tax requirements;
• Consumer protection requirements;
• Fraud prevention requirements;
• Court orders;
• Government or regulatory requests; and
• Other applicable legal obligations.

6.3 Legitimate Interests

Where permitted by law, we may process information when reasonably necessary for legitimate business interests such as:

• Preventing fraud;
• Securing the website;
• Improving our Services;
• Evaluating business performance;
• Responding to customer inquiries;
• Protecting our legal rights; and
• Maintaining appropriate business and transaction records.

When relying on legitimate interests, we consider whether those interests are outweighed by the rights and freedoms of the individual concerned.

6.4 Consent

Where required, we may request consent before:

• Sending certain marketing communications;
• Activating non-essential cookies;
• Processing information for optional purposes; or
• Sharing information where consent is the appropriate legal basis.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect processing that lawfully took place before consent was withdrawn. The reference policy follows the same four legal bases: contract, legal obligation, legitimate interests and consent.

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7. Sharing Personal Information

We may disclose personal information where reasonably necessary to provide or operate the Services.

Recipients may include:

• Payment processors;
• Banks and card issuers;
• Courier and logistics providers;
• Warehousing and fulfilment providers;
• Website hosting providers;
• Cloud storage providers;
• Customer support providers;
• Email service providers;
• Analytics providers;
• Marketing or advertising providers;
• Fraud prevention and security providers;
• Accountants;
• Lawyers;
• Professional advisers;
• Insurance providers;
• Government authorities;
• Courts;
• Law enforcement authorities; and
• Regulators.

We may also disclose personal information:

• With your permission;
• To complete an order;
• To arrange delivery;
• To investigate suspected fraud;
• To protect our rights or the safety of others;
• To comply with legal obligations; or
• In connection with a merger, acquisition, restructuring or transfer of business assets.

Service providers should process personal information only for authorized purposes and in accordance with applicable contractual and legal requirements.

We do not sell customer personal information to third-party advertisers.

The reference policy expressly includes payment, logistics, hosting, cloud, support, analytics, marketing, fraud-prevention, professional and government recipients and states that customer information is not sold to third-party advertisers.

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8. Shopify and Other Platform Services

Our online store is powered by Shopify.

Shopify may collect and process information relating to your access to and use of the store to provide, maintain, secure and improve its platform.

Information submitted through the Services may be transmitted to Shopify and to service providers located outside your country of residence.

Shopify may also process information collected through your interactions with our store and other Shopify merchants to provide certain enhanced features and services.

For processing carried out independently by Shopify, Shopify may be responsible for responding to certain privacy requests in accordance with its own privacy documentation and applicable law.

The reference file specifically identifies Shopify as the e-commerce platform and notes that Shopify may independently process certain information.

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9. Courier and Delivery Information

To prepare and deliver an order, we may provide delivery providers with information including:

• Recipient name;
• Delivery address;
• Postal code;
• Telephone number;
• Email address;
• Order reference;
• Package details; and
• Delivery instructions.

Courier or logistics companies may use this information to:

• Confirm delivery details;
• Arrange a delivery time;
• Provide tracking updates; or
• Resolve a failed delivery attempt.

The reference policy identifies delivery address, contact details, order references and package information as information that may be provided to logistics providers.

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10. Payment Information

Online payments may be handled by independent payment service providers.

These providers may process information according to their own privacy notices, security policies and legal obligations.

Where complete card information is processed directly by an authorized payment provider, we do not require access to the full payment card details.

We may receive limited payment-related information necessary to:

• Confirm payment;
• Process orders;
• Reconcile transactions;
• Process refunds; and
• Prevent fraud.

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11. Cookies and Similar Technologies

Our online store may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning correctly;
• Maintain shopping cart sessions;
• Remember customer preferences;
• Support account login;
• Protect account security;
• Detect suspicious activity;
• Analyze website traffic;
• Measure website performance;
• Improve the shopping experience;
• Personalize content; and
• Support marketing or advertising activities where permitted.

Essential Cookies

Essential cookies are required for core website functions such as:

• Shopping cart management;
• Checkout;
• Account login;
• Payment processing; and
• Website security.

Analytics Cookies

Analytics cookies may help us understand how visitors use the website and which pages or products are most frequently viewed.

Advertising Cookies

Advertising cookies may be used to measure promotional campaigns and display advertisements based on customer interests.

Where required by law, non-essential cookies will only be activated after appropriate consent has been obtained.

You may manage cookies through available cookie preference tools or your browser settings.

Disabling certain essential cookies may affect functions such as shopping carts, account login, checkout and order processing.

The reference policy specifically separates Essential, Analytics and Advertising Cookies and states that non-essential cookies will only be used after consent where legally required.

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12. Marketing Communications

We may send promotional or marketing communications where:

• You have provided consent;
• The communication is otherwise permitted by applicable law; and
• You have not opted out.

You may stop receiving marketing communications by:

• Selecting the unsubscribe link contained in a marketing email;
• Changing available communication preferences; or
• Contacting us at RegosPennell887@gmail.com.

Messages relating directly to:

• Orders;
• Payments;
• Delivery;
• Returns;
• Refunds;
• Account administration; or
• Security

are service communications rather than marketing communications and may still be sent when necessary.

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13. Third-Party Websites

Our Services may contain links to websites, social media platforms or online services operated by third parties.

We do not control the privacy or security practices of independent third parties.

When you leave our website or interact with an external service, information you provide may be governed by that third party's privacy policy and terms.

We recommend reviewing the applicable privacy information before submitting personal information to a third-party website.

The inclusion of a third-party link does not necessarily mean that we endorse or accept responsibility for the third party, its products or its services.

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14. Children's Privacy

Our Services are not intended to be used independently by individuals who are not legally able to enter into a purchase contract.

Where applicable, minors should obtain permission and supervision from a parent or legal guardian before:

• Using the Services;
• Creating an account;
• Placing an order; or
• Providing personal information.

If we become aware that personal information has been submitted by a minor without appropriate authorization, we may delete or restrict the information where required by law.

We do not knowingly collect personal information from children in violation of applicable law.

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15. Data Security

We use reasonable administrative, organizational and technical safeguards designed to protect personal information against:

• Unauthorized access;
• Accidental loss;
• Unlawful disclosure;
• Unauthorized processing;
• Misuse;
• Alteration; and
• Destruction.

Security measures may include:

• Restricted access;
• Account authentication;
• Secure hosting environments;
• Encryption where appropriate;
• Fraud monitoring;
• Security reviews; and
• Controlled access by employees, contractors and service providers.

However, no website, internet transmission or electronic storage method can be guaranteed to be completely secure.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

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16. Customer Responsibilities

Customers should take reasonable steps to protect their own personal information.

You should:

• Provide accurate personal information;
• Keep account information current;
• Protect account passwords;
• Avoid sharing login credentials;
• Notify us if unauthorized account access is suspected;
• Make sure delivery information is accurate; and
• Use secure devices and internet connections where reasonably possible.

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17. International Data Transfers

Some of our technology, payment, logistics or other service providers may process personal information outside the country in which you live.

As a result, personal information may be transferred to or stored in countries whose privacy laws differ from those in your country.

Where personal information is transferred outside the European Economic Area, we will rely on an appropriate legal transfer mechanism where required.

Such mechanisms may include:

• An adequacy decision;
• European Commission Standard Contractual Clauses;
• Approved contractual safeguards;
• Binding corporate rules; or
• Another lawful transfer mechanism.

This follows the reference policy's treatment of international transfers and the use of appropriate safeguards where required.

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18. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

The applicable retention period may depend on:

• The duration of your customer account;
• Completion of an order;
• Processing of a return or refund;
• Accounting and tax requirements;
• Warranty or product support obligations;
• Fraud-prevention requirements;
• Legal limitation periods;
• Dispute resolution; and
• Establishment or defence of legal claims.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law.

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19. Your Data Protection Rights

Depending on your country or region and the applicable law, you may have the right to:

Right of Access

Request confirmation of whether we process your personal information and request a copy of relevant information.

Right to Correction

Request correction of inaccurate personal information or completion of incomplete information.

Right to Deletion

Request deletion of personal information in certain circumstances.

This right may be limited where information must be retained for legal, tax, contractual, fraud-prevention or legal-claim purposes.

Right to Restrict Processing

Request restriction of certain processing activities where permitted by law.

Right to Data Portability

Request certain personal information in a structured, commonly used and machine-readable format where applicable.

Right to Object

Object to certain processing based on legitimate interests where permitted by law.

You may object to the use of your personal information for direct marketing at any time.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Rights Concerning Automated Decisions

Where applicable, you may have rights concerning decisions made solely through automated processing that produce legal or similarly significant effects.

Right to Lodge a Complaint

You may have the right to submit a complaint to the competent data protection authority in your country or region.

These rights are not absolute and may be subject to legal limitations, verification requirements and applicable exceptions.

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20. How to Exercise Your Privacy Rights

To exercise an applicable privacy or data protection right, please contact us:

RelyOn Digital A/S
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Email: RegosPennell887@gmail.com

Your request should clearly describe:

• The privacy right you wish to exercise;
• The information or account concerned; and
• Any details reasonably necessary to locate the relevant information.

To protect your information, we may need to verify your identity before completing a request.

You may appoint an authorized representative where permitted by law. We may request evidence confirming that the representative is authorized to act on your behalf.

We will respond within the period required by applicable law.

You will not be discriminated against for exercising a lawful privacy right.

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21. Marketing Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe option included in the relevant communication.

You may also contact us at:

RegosPennell887@gmail.com

to update your marketing preferences.

After unsubscribing from marketing communications, you may continue to receive essential non-promotional messages, including:

• Order confirmations;
• Payment notifications;
• Delivery updates;
• Account security notices;
• Return or refund communications; and
• Customer service responses.

These messages are necessary to provide services you have requested or to complete transactions.

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22. Complaints

If you have concerns about how we collect or process personal information, please contact us first so that we can review and respond to the matter.

RelyOn Digital A/S
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Email: RegosPennell887@gmail.com

Depending on the laws that apply to you, you may also submit a complaint to the competent data protection authority in your country or region.

Submitting a complaint to us does not prevent you from exercising any other rights or legal remedies available under applicable law.

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23. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect:

• Changes in our business operations;
• New or updated Services;
• Changes to our technology or service providers;
• Changes in our privacy practices;
• New legal or regulatory requirements; or
• Other operational or administrative reasons.

The latest version will be published on our online store with a revised effective date.

Where required by law, we will provide additional notice of significant changes.

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24. Contact Us

For questions about this Privacy Policy, our data practices or the exercise of your privacy rights, please contact:

RelyOn Digital A/S
CVR Number: 40710973
Registered Address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark

Email: RegosPennell887@gmail.com