Welcome to our Frequently Asked Questions page. Here you can find answers to common questions about ordering, payments, shipping, returns, refunds, and customer support.
1. Who operates this online store?
This online store is operated by:
RelyOn Digital A/S
CVR Number: 40710973
Address: Kalvebod Brygge 45, 3., 1560 København V, Denmark
Email: support@ncmxa.shop
Telephone: +45 57 36 84 29
2. What payment methods do you accept?
Available payment methods are displayed during checkout.
The payment methods available for a particular order may vary depending on factors such as:
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Customer location;
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Currency;
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Order value;
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Product;
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Payment provider;
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Delivery method; and
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Other applicable checkout conditions.
Only payment methods displayed as available during checkout can be selected for a particular order.
3. Is my payment information secure?
We take reasonable measures designed to provide a secure checkout environment.
Online payments may be processed by independent payment service providers. Information processed directly by these providers is subject to their own security standards, privacy practices and terms.
Where payments are processed through an independent payment provider, we do not normally receive or store complete payment card details.
Please do not send passwords, online banking credentials or complete payment card information to us by email.
4. In which currency will I be charged?
Your order will be charged in the currency displayed during checkout.
If your bank or payment provider uses a different currency, it may apply its own exchange rate or currency conversion fee.
Any currency conversion fees independently charged by your bank or payment provider are outside our control.
5. How do I know if my order has been successfully placed?
After submitting your order, you may receive an electronic order confirmation containing relevant order details.
Please make sure that the email address entered during checkout is correct.
If you do not receive an order confirmation, please check your spam or junk folder before contacting us.
6. Can I change my order after placing it?
If you need to change your order, please contact us as soon as possible:
Email: support@ncmxa.shop
We will make reasonable efforts to assist you.
However, once an order has entered processing or has already been dispatched, changes to product selections, quantities or delivery information may no longer be possible.
7. Can I cancel my order?
Please contact us as soon as possible if you wish to cancel your order.
If your order has not yet entered processing or been dispatched, we may be able to cancel it.
Once an order has entered processing or has already been dispatched, ordinary cancellation may no longer be possible.
Any statutory cancellation or withdrawal rights available under applicable law remain unaffected.
8. Where do you ship?
Available shipping destinations are determined by the delivery options available for your order during checkout.
Shipping availability may depend on factors such as:
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Destination country or region;
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Postal code;
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Product availability;
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Carrier coverage;
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Local delivery restrictions; and
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Other applicable logistical conditions.
Please enter your delivery information during checkout to confirm whether delivery is currently available to your location.
9. How long does delivery take?
Estimated processing and delivery information applicable to your order is provided through our Shipping and Delivery Policy and, where applicable, during checkout.
Actual delivery times may vary depending on factors such as:
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Destination;
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Product availability;
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Order processing;
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Carrier operations;
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Customs procedures, where applicable;
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Public holidays;
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Severe weather; and
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Other circumstances outside our reasonable control.
Delivery dates and timeframes are estimates unless expressly stated otherwise.
10. How can I track my order?
Where tracking is available, tracking information may be sent to the email address provided during checkout after your order has been dispatched.
Tracking information may take some time to become active after shipment.
If you experience difficulties tracking your order, please contact us and include your order number.
11. What should I do if my order is delayed?
If your estimated delivery period has passed, please first check any available tracking information.
If the tracking information does not resolve the issue, please contact:
Email: support@ncmxa.shop
Please include your order number so that we can review the available shipping information.
12. What should I do if my item arrives damaged, defective or incorrect?
Please contact us promptly if your order arrives:
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Damaged;
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Defective;
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Incomplete; or
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Incorrect.
Please provide your order number and, where reasonably appropriate, photographs or other information showing the issue.
We will review the information and provide an appropriate remedy in accordance with our policies and applicable consumer law.
Depending on the circumstances, this may include repair, replacement, return, price reduction or refund.
13. Can I return an item?
Eligible products may be returned in accordance with our Return and Refund Policy.
Return eligibility may depend on the reason for the return, the condition of the product, applicable consumer law and any legally permitted product-specific exclusions.
Please contact us before returning a product so that we can provide the appropriate return instructions.
14. Do EU/EEA customers have a right to withdraw from their purchase?
Consumers purchasing eligible products through an online or other distance-selling method in the European Union or European Economic Area generally have a statutory right to withdraw from the purchase within 14 days without giving a reason, subject to applicable legal exceptions.
Please refer to our Return and Refund Policy for information regarding withdrawal procedures, applicable exceptions and return shipping costs.
15. Who pays the return shipping cost?
Responsibility for return shipping depends on the reason for the return and the applicable return rights.
Where you exercise an applicable statutory right of withdrawal, you may be responsible for the direct cost of returning the goods where permitted by applicable law and as explained in our Return and Refund Policy.
You are also generally responsible for return shipping costs for eligible voluntary change-of-mind returns where stated in our Return and Refund Policy.
Where a return is required because we supplied a defective, damaged, incorrect or otherwise non-conforming product, return shipping costs will be handled in accordance with applicable consumer law and our Return and Refund Policy.
Please contact us before returning a product.
16. How will I receive my refund?
Eligible refunds are processed in accordance with our Return and Refund Policy and applicable consumer law.
Unless otherwise agreed or legally required, approved refunds will normally be issued using the same payment method used for the original transaction where possible.
17. How long does a refund take?
The time required to process a refund depends on the type of return and the applicable provisions of our Return and Refund Policy.
After a refund has been processed by us, your bank, payment provider or other financial institution may require additional processing time before the refunded amount appears in your account.
Please refer to our Return and Refund Policy for further information.
18. Why was my payment declined?
A payment may be declined or fail for reasons including:
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Incorrect payment information;
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Insufficient funds;
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Bank or payment-provider security checks;
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Transaction limits;
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Payment-provider restrictions;
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Unsupported payment methods; or
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Technical problems.
If your payment is unsuccessful, please check the information entered during checkout or contact the relevant bank or payment provider.
If another payment method is available for your order, it will be displayed during checkout.
19. Can you cancel an order after it has been placed?
In certain circumstances, an order may need to be cancelled.
This may occur where:
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A product is unavailable;
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Payment cannot be verified;
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Fraudulent or unauthorized activity is reasonably suspected;
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Delivery information appears invalid;
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An obvious pricing or technical error has occurred;
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Incorrect product information materially affects the order;
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Delivery cannot reasonably be completed; or
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Processing the transaction may violate applicable law.
If we cancel an order after payment has already been received, an appropriate refund will be provided in accordance with applicable law and our policies.
20. Are taxes included in the price?
Product prices are displayed on our website.
The final amount payable will be shown during checkout before you submit your order.
Depending on the destination and applicable law, the amount payable may include applicable taxes, shipping charges or other charges associated with the order.
Where applicable, these amounts will be displayed during checkout.
Orders delivered across national borders may also be subject to customs duties, import taxes or other government-imposed charges depending on the destination and circumstances.
21. How can I contact customer service?
For questions about an order, payment, delivery, return or refund, please contact:
Email: support@ncmxa.shop
Telephone: +45 57 36 84 29
When contacting us about an existing order, please include your order number whenever possible.
22. What information should I provide when contacting you?
To help us review your request, please provide:
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Your full name;
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Order number;
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Email address used for the order; and
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A clear description of your question or issue.
For damaged, defective, incomplete or incorrect products, we may also request photographs or other reasonable evidence concerning the issue.
23. Can this FAQ change?
Yes.
We may update this FAQ from time to time to reflect changes to our Services, payment or delivery systems, business operations or applicable legal requirements.
The latest version will be published on our website.
Contact Information
RelyOn Digital A/S
CVR Number: 40710973
Registered Address:
Kalvebod Brygge 45, 3.
1560 København V
Denmark
Email: support@ncmxa.shop
Telephone: +45 57 36 84 29